Refund policy

SHIPPING POLICY

FREE & INSURED WORLDWIDE SHIPPING Every Mooncloog order ships free — no minimums, no exceptions. All shipments are fully insured. If your package is lost or damaged in transit, we'll make it right immediately.

UNITED STATES Standard delivery: 5–8 business days. Free on all orders.

INTERNATIONAL 7–21 business days via USPS or DHL Express. Free worldwide. We ship to 34+ countries. Customs duties or import taxes, if applicable, are the buyer's responsibility.

ORDER PROCESSING Orders are processed within 1–3 business days from Manchester, New Hampshire, United States. You'll receive a tracking number by email once your order ships.

TRACKING Allow 24–48 hours after shipment for tracking to update. Check your spam folder if you haven't received your tracking email.

LOST OR DELAYED ORDERS If your order hasn't arrived within the estimated window, email Mooncloog@gmail.com or call +1 603-682-3996. We investigate and resolve every case — no order left unresolved.

90-DAY RETURNS Not satisfied? We offer 90-day returns on unworn items in perfect condition and original packaging. Our goal is for every customer to be completely satisfied. If something isn't right, contact us and we'll make it right. Full details in our Refund Policy.

Contact Mooncloog — mooncloog.com 39 Nashua St, Manchester, NH 01432, United States +1 603-682-3996 Mooncloog@gmail.com

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